Service Level Agreement
We Guarantee High-Level Outcomes For Your Peace of Mind
If you’re wanting to move to the cloud or put your trust in a Managed IT provider, you need to know what to expect.
That’s where a Service Level Agreement comes in.
At HyperSpike, we put a financially backed, end-to-end Service Level Agreement (SLA) into your contract that promises guaranteed uptime of 99.99% and best-in-class call connectivity.
We’re committed to creating a full IT solution that delivers
Our stringent industry-leading SLAs cover response and resolution times, and we follow strict compliance if you have certifications to maintain—vital for your core business.
But that’s not all.
With HyperSpike, enjoy a single relationship with the industry experts in cloud, data and connectivity, and rock-solid security standards that provide you with uncompromised assurance.
With HyperSpike’s fixed-cost managed IT services backed by SLAs, you can minimise risk and enjoy peace of mind while focusing on what you do best.
A critical component of any technology vendor contract
Our SLAs outline the metrics to measure our service, plus remedies in case of downtime or system failures.
Here’s how we can confidently guarantee 99.99% uptime for your organisation:
UNPARALLELED INFRASTRUCTURE
HyperSpike’s core network is held within our data centres allowing us to manage and optimise your network connectivity and quickly deploy services if needed.
ON-SHORE DATA CENTRES
Our equipment is located in data centres within Australia, meaning we’re close to the network, have complete control over our infrastructure, and are protected by the world’s best data policies.
CARRIER AGGREGATOR
Combining offerings from different carriers allows HyperSpike to provide customised, agile communications solutions that align with your requirements without missing a beat.
DATA BACKUP & DISASTER RECOVERY
Clients Australia-wide trust HyperSpike’s 25+ years of experience in business continuity, remote and off-site server replication, and the management of their hardware and cloud configurations.
EXPERT INTEGRATION
We’re proficient in integrating fault-tolerant IT solutions via different carriers and providers for seamless connectivity and resilience.